Returns & Refunds

Returns & Refunds

We want you to be happy with what you buy from Dopamine. If something is not right, this page explains what you can return, how long you have, and how a refund is made.

How long you have

You may request a return within 14 days of receiving your order. After 14 days we are unable to accept a return unless the item is faulty.

What can be returned

  • The item is unused, unwashed and in its original condition.
  • All original tags, packaging and accessories are included.
  • You can show proof of purchase — your order number or confirmation email.

What cannot be returned

  • Personalised items. Anything printed with a name you chose is made specifically for you and cannot be resold, so it can only be returned if it arrives faulty or the printing does not match what you confirmed at checkout.
  • Items returned without their original tags or packaging.
  • Items damaged by use, washing, or normal wear.
  • Grips, socks and similar hygiene-sensitive items once opened.

Faulty or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

How to request a return

  1. Contact us by phone or email with your order number and the reason for the return.
  2. We will confirm whether the item qualifies and tell you how to send it back.
  3. Pack the item securely in its original packaging.

Return delivery costs

If the item is faulty, incorrect, or damaged on arrival, we cover the cost of return delivery. If you are returning an item because you changed your mind, the return delivery cost is yours.

Refunds

Once we receive and inspect the item, we will let you know whether the refund is approved. Approved refunds are issued within 7 to 14 working days:

  • Card payments are refunded to the card used for the order. Your bank may take a few additional days to show it.
  • Cash on delivery orders are refunded by bank transfer or as store credit, whichever you prefer.

Delivery charges on the original order are refunded only when the return is our error.

Exchanges

To exchange an item for a different size or colour, request a return and place a new order. This is the fastest way to get the item you want while it is still in stock.

Cancelling an order

You may cancel an order at no cost at any time before it is dispatched. Contact us as soon as possible. Once an order has shipped, the return process above applies instead.

Contact us

For any question about a return or refund, please get in touch using the contact details on our Contact Us page. Please include your order number so we can help you quickly.

This policy applies to purchases made through the Dopamine online store. It does not affect your statutory rights under the consumer protection laws of the Hashemite Kingdom of Jordan.